1 What is it?
The ConcernCanvas (CC) is a tool for Transformation Design. It can help to identify crucial issues and find the best starting points for intervention, innovation and design.
2 How does it work?
The transformation of complex socio-technical systems brings together teams from diverse backgrounds. The CC is a tool to find out what drives people´s minds and behaviour. It helps to build a common ground for teams and organize trading zones of knowledge. Thus a shared understanding of the stakeholders mindsets emerges and agreements on the process for intervention, innovation and design can be created.
3 Where does it come from?
The CC is based on empirical data from Transformation Design projects and reflects experiences from the design process.
4 How to use it?
For each category the CC asks a question, e.g. What concerns determine the stakeholders behaviour? Try to answer the question by observation, interviews or speculation.
5 Is it just another design thinking tool?
The CC takes Design Thinking to the next level as it is more comprehensive and helps to find hidden agendas.
6 Is it a substitute for other methods?
The CC is a framework for other methods like cultural probes, personas and customer journeys.
7 Where can I get it?
The CC can be downloaded together with helpful casestudies that will be added continuously.
8 Is it free to use?
The use of the CC is free under the creative commons license.
9 Where can I get help for using the CC?
We offer introductions and workshops and there will be a growing community online that will be happy to exchange experience.
10 What’s next?
The CC is the first of a series of tools that will be developed and published online. The method tool box will be in continous development by a living community. We also work on a stack of method cards and welcome cooperation, please get in touch.